OUR GUARANTEE

• We’ll walk you through the process and make it as easy as possible.

• You’ll receive a written quote outlining exactly what you’re agreeing to pay for before the session day.*

• We’ll show up where and when we say we will (Austin traffic permitting!).

• We’ll deliver the photos and/or video content we promised.

• You’ll love the results—or we’ll re-shoot.*

• We’re happy to collaborate and concept with you to create the strongest visuals possible within your budget and timeline.

• We’ll be completely honest with you at all times—even if your idea needs refining, won’t work as-is, or falls outside our capabilities.

*In rare cases, unexpected events beyond our control (such as severe weather, illness, or, say, a model's terrible no good hair day) may require extra accommodations like rescheduling, additional retouching, or other costs. These situations will be discussed and addressed as promptly and fairly as possible.

Clear communication is key!

​

REFUND POLICY

If a re-shoot isn’t feasible and you are truly unhappy with the results, we’ll be heartbroken—but we will refund your payment in full.

Please note: in the event of a refund, all rights and usage permissions for any images or videos created in the project are immediately revoked. Once final photos or videos are delivered without watermarks, refunds are no longer available.

​

CANCELLATION POLICY

If the client cancels less than 48 hours before the scheduled session and does not reschedule, 50% of the deposit will be retained by Austin Pro Photo.

​

IMAGE STORAGE & CREDITS POLICY

Austin Pro Photo is not responsible for storing client files beyond final delivery. Clients may revisit their proof gallery and request additional images within 6 months of the session date; however, we cannot guarantee availability due to potential unforeseen events (e.g., data loss, archive purges).

​

Any credits or promotional offers must be used within 3 months of the original offer date, unless otherwise agreed to in writing.